We value your trust and strive to ensure a fair and transparent process for cancellations and refunds.
Last updated on Oct 14, 2025
Aicanfeel believes in helping its customers as far as possible, and has therefore a liberal cancellation
policy. Under this policy:
Cancellations will be considered only if the request is made within the same day of placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
Aicanfeel does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, refund/replacement can be made if the customer establishes that the quality of the product
delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within the same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you
must bring it to the notice of our customer service within the same day of receiving the product. The
Customer Service Team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the
issue to them.
In case of any refunds approved by the Aicanfeel, it’ll take the same day for the refund to be processed
to the end customer.
Contact Information
If you have any questions about our Cancellation and Refund Policy, please contact us at: